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JCPenny Reviews

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Welcome to our customer service contact information page for JCPenny. You'll find various ways to get in touch with the customer service team of JCPenny on this page to address your concerns and questions, including phone numbers, email support, and live chat options. To ensure that your shopping experience with JCPenny is as smooth as possible, we strive to provide you with accurate and up-to-date contact information of JCPenny. So, if you need assistance with your JCPenny account, orders, or any other related issues, feel free to explore the options available on this page.

In this page, you will find comprehensive information on how to reach JCPenny customer service. Whether you prefer to communicate with the JCPenny team via phone, email, online live chat, or simply browse through the JCPenny help page, we have got you covered. We also provide tips on what to do when you reach a JCPenny representative, such as identifying yourself and stating your reason for calling, asking for assistance, and following instructions carefully. What’s more, With this helpful guide, you can get the help you need from the JCPenny customer service team in no time.

JCPenny Customer Service

JCPenny Toll-Free Number:

800-322-1189

phone
Other phone numbers

JCPenny Customer Service Email:

Average reply: (20 hours)

Expect replies: 24 hours, 7 days

Usually writes back @ 9:30am

JCPenny Online Live Chat:

http://www.jcpenney.com/jsp/customerservice/customerService.jsp?pageId=pg100053#

JCPenny's Customer Service Help Page:

https://www.jcpenney.com/m/customer-service

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What happened: I was able to get a jcpennys credit card a few weeks ago but I moved and gave the wrong address .so I want to pay the bill and have it sent to the right address

What happened: I am trying to do a JCPenney survey and I used the link provided on the receipt.**www.jcpenney.com*survey**I am not able to get to the survey with that information.

What happened: I was trying to do something, and ran into a problem.

What happened: The problem: Lost my JCPenney charge card. Want a new one and want to change my address as well. Thank you.

What happened: I purchased * pair of jeans one pair has a large hole in the pocket. Asking for a refund. I made this purchase on Aug. *rd **** thank you

What happened: I was trying to do something, and ran into a problem.

What happened: I was in the Staten Island mall, purchasing a shirt at JCPenney on Richmond Ave., Staten Island, NY I placed my hearing aids on the display which cost me $****. I’m just trying to get an answer if somebody returned them nobody answers the store I tried every one of the buttons nobody answers. Countless days I’ve done it. At this point I do have a case number got through to somebody to your corporate office, how can you help me now my telephone number ***-***-**** case number ***-*********** now what do I do?

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What are customer support channels for JCPenny?

JCPenny provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The JCPenny customer service team also offers social media support for quick advice and solutions.

QA

What kind of support does JCPenny offer?

JCPenny offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the JCPenny customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.

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What is WorthEPenny's Relationship to JCPenny?

To put it simply, WorthEPenny is an independent third-party website that is not related to JCPenny. WorthEPenny provides free tools and resources to assist customers in reaching JCPenny customer service more efficiently, such as the JCPenny phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about JCPenny, as well as forums where JCPenny customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like JCPenny, it is not associated with or endorsed by JCPenny.

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Please note that WorthEPenny is not related in any way to the JCPenny official app or the JCPenny company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of JCPenny trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: JCPenny. All references by WorthEPenny to third-party trademarks like JCPenny are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

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