JCPenny Reviews

JCPenny has an overall rating of 4.8 based on 40 reviews. Customer feedback on JCPenny is mixed: JCPenny reviewers highlight positive aspects like wide product selection, frequent sales and discounts, user-friendly website, good customer service, which strongly appeal to budget-conscious shoppers, families, fashion enthusiasts, home goods buyers. However, JCPenny is often criticized for its slow shipping times, inconsistent product quality, limited size availability, difficulty with returns.

4.8/5.0

40 reviews

5 Stars

21

4 Stars

3

3 Stars

1

2 Stars

0

1 Star

0

All JCPenny Reviews (40)
dawn_Keen05
May 17, 2026
"Good deals if you catch the coupons"
I usually shop on jcpenney.com when they have coupon codes going, and it’s been worth it for me. I’ve picked up clothes and towels for way less than I would’ve paid in store. The site is easy to use, and the codes actually worked at checkout without any weird hassle. Shipping took a few days, but I don’t really mind that as long as the savings are good. Overall, I’m happy with it.
SCOTT
May 16, 2026
"Pretty happy with my JCPenney order 😊"
I ordered a couple of shirts from JCPenny and they actually showed up faster than expected, about 3 days earlier than the original delivery date. One of the boxes was a little banged up, but everything inside was totally fine. Overall, a good experience 👍
Diane_sniff76
May 12, 2026
"Quick refund"
I ended up returning the jeans and the refund came through fast
joseph1992
May 09, 2026
"Finally Found Everything in One Place"
As a parent, I’m used to kids’ clothes being sold out the second I actually need them, so I was relieved shopping on jcpenney this week. The sizes I needed were in stock, checkout clearly showed what was available, and nothing got canceled after I placed the order. It seems like a small thing, but it made the whole process so much easier. I got everything without having to bounce between five different stores
Flavia.dunn
May 09, 2026
"Packaging Was Surprisingly Perfect"
I expected the box to show up a little beat up, and I was already ready to be annoyed about it. But nope, totally changed my mood the second I saw it. The packaging was clean, neat, and had no dents at all
RogerTucker
May 07, 2026
"Nice updates along the way"
I liked that I actually got emails when my order shipped and then again when it was about to arrive, because I hate having to wonder where something is. It was just easy to keep track of the whole thing, no guessing or checking a bunch of times.
irisbedford6225
May 04, 2026
"Way better than I expected for the price"
I was kind of surprised by how nice everything felt when it arrived. The fabric doesn’t feel cheap at all, and I couldn’t find any loose stitching or weird flaws. For the price, it feels like I got a ridiculously good deal. Happy with the order overall.
JohnDavis_55
April 24, 2026
"Worked fine"
Used my jcpenney gift card online and it went through no problem. Entered the info at checkout, balance came off, and the order was placed. Got the email after. Easy.
hello_russell201
March 26, 2026
"Fit was okay, but still a little disappointing"
I ordered my usual size from JCPenney and it did fit well, not too tight and not too baggy. The length was right too, so at least I didn’t have to deal with returning it. I guess I was just a little disappointed because I expected to like it more than I did...
lorraine.Jackson
March 22, 2026
"The rewards actually add up"
I only shop at JCPenny a handful of times during the year but the rewards have been really easy to use and I like that after I grab clothes or something for the house I end up getting a little money back, and it usually shows up in my account fast too so I really can’t complain, signing up has been worth it for me.
JamesFoster_58
March 15, 2026
"I stopped by JCPenney to try on some..."
I stopped by JCPenney to try on some jeans and a few work tops, and the fitting room was waaaay nicer than I expected. It was clean, the doors locked without any weird hassle, and there was actually enough room for my bag and all the clothes I brought in.
The woman keeping an eye on the rooms was really friendly and didn’t make me feel rushed at all, which I appreciated soooo much. She even helped me get another size when I needed it. Such a simple thing, but it made the whole shopping trip way less annoying. Definitely 5 stars from me.
Richard-jackson
March 11, 2026
"Pretty smooth checkout"
Checkout was smooth overall, just had a small bit of loading time near the end. Not a big deal tho, evrything went through fine
kelly.Mitchell
March 09, 2026
"Paying with my JCPenney card was surprisingly smooth"
I used my JCPenny card to pay for my order, i was expecting to have to double-check everything later like I usually do with store cards. But the charge showed up on my account right away, the statement was easy to understand, and there weren’t any random fees or weird surprises. I just made the purchase, checked the billing, and everything matched exactly how it should. Simple and stress-free experience overall
Mike_buchanan94
February 19, 2026
"Accurate Order, Just a Little Slow to Arrive"
I ordered a few shirts and some towels from jcpenney, and everything showed up exactly as expected. The sizes, colors, and quantities all matched my order, which I really appreciated. The only downside was that shipping took a little longer than I thought it would. Overall though, I’m happy with the order and would shop there again
HOWARD
February 09, 2026
"Easy to Find What I Needed"
I found what I was looking for really quickly, which was nice. Compared to other sites where I end up clicking around forever, this felt way more straightforward and less frustrating
chelsea1993
February 07, 2026
"Really glad I came here"
I had a great visit to this salon. The stylist did a really nice job, and my hair turned out looking fresh and pretty. For the quality of the service, I’d say it was definitely worth it.
PHEGLEY
February 01, 2026
"I grabbed a few things from JCPenney…"
I grabbed a few things from jcpenney recently, like a couple shirts, some home stuff, and a few little basics I probably didn’t even need, and the prices were really good. I also used a coupon, which made it feel like an even better deal, kind of like when you find a sale on top of a sale and suddenly the total is way less than you expected. The quality surprised me too. The shirts didn’t feel thin or scratchy, the home items didn’t seem flimsy, and nothing had that cheap feeling where you’re worried it’ll shrink, fade, rip, or fall apart after one wash. Everything was pretty much what I hoped for, maybe even a little better. Shipping was totally fine too. Nothing exciting, but no problems either. The order showed up, the items were correct, nothing was missing, and everything looked like what I picked online. For the price, the coupons, the quality, and just the overall value, I’m happy with it and I’d definitely shop there again.
PearlDiffey_88
January 18, 2026
"I ordered a shirt from jcpenney and..."
I ordered a shirt from jcpenney and the size chart was accurate, so that part was a win. The color, though, looked a little different in person than it did online, which was a bit disappointing. Shipping info was decent and there weren’t any major issues, but I do wish the photos and product details were more exact. Overall, it was okay — not bad, just a little hit or miss
Willie-purvis
January 17, 2026
"The site was simple enough to use..."
The site was simple enough to use, and I found the jeans quickly without any trouble. I just wish there had been a little more to make the shopping experience feel better overall.
catherine1973
January 06, 2026
"I was able to find everything I needed…"
I was able to find everything I needed without any hassle. Super easy experience overall 👍

View More Reviews

JCPenny Q&A

Why is your shipping slow $#*!ing slow i ordered an item on 11/26/18 not processed till 11/30/18 say it will deliver 12/05/18

Hii i was just wondering if we get a notification on when an item has shipped from the manufacturer? thank you !

Is it a good idea to purchase the appliance extended warranty j.c. penney offers?

Has anyone ever been asked by an online merchant to send photos of government ids after payment cleared, to release your belongings for shipping?

Why does jc penny increase price on merchandise then state 50% off sale.?to me that is a big rip off.

View More Q&As

Have a question about JCPenny?

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.